March 5, 2024

Securing today and tomorrow: A thoughtful approach to technology

Cybersecurity & The Oral Healthcare Industry – Part 1 of 3

As technology continues to evolve, with tools and processes growing ever more sophisticated, concerns about security will only continue to increase. Cybersecurity incidents can have broad impacts on every industry, including dental, creating opportunities for conversations about data protection and how companies can better serve their partners and clients.

With breaches now regularly making the headlines, it’s vital for companies to provide transparency about how they’re taking steps to minimize the risks inherent in technology. Fluent is a longtime partner to clients of all sizes, and delivers utilization review services that integrate the best aspects of both technology and the human element, wrapped within strong security policies and procedures. This balance of efficiency, oversight and adaptability allows us to react to sudden changes in the market and support our customers with confidence.

Fluent’s history of thoughtful technology integration

McKinsey & Company asserts that success with modern technology follows when leaders embrace an operating model that leverages the strengths of both humans and machines. Fluent believes in taking a careful approach to implementing technology and involves humans throughout its utilization review process. Perfecting this process for efficient dental claim review requires the oversight of experienced, highly skilled and licensed dentists using a technology-enabled workflow. The result is the perfect balance of people and technology. The proof that it works is our nearly 30-year history as a trusted third-party provider of utilization review services to payers that they can depend on for quality and innovation.

Supporting customers through adversity

Organizations today face unprecedented — and growing — attacks from cybercriminals. An attack on one is an attack on all within the healthcare ecosystem, with effects that ripple downstream far beyond the initial target. That’s why Fluent’s customer service and client support teams work hard to serve as an anchor in the storm for our affected partners. As a company founded on principles of customer empowerment and efficiency, we are uniquely poised to respond to and support clients during times of duress. Fluent’s promise is to hold our customers’ hands during challenging times, providing consistent response and mitigating risks with our expert support. Regarding recently publicized cyberattacks, here is what Fluent is doing for our customers and will continue to do in the future:

• Monitor the situation.
• Provide periodic updates to our clients regarding the impact to their specific claims workflow, if any.
• Create customized workflow resolutions to clients as needed.

If you have questions about how Fluent’s best-in-class customer support and client services can assist you and deliver value that exceeds expectations, contact us