---
title: Fluent Dental - Products - Claim Review Management System (CRMS) for Payers
description: Fluent Dental - Products - Claim Review Management System (CRMS) for Payers
---

For Dental Payers:

## Optimize your utilization review program with powerful transactional workflow tools

### The Claim Review Management System™ (CRMS) provides increased value when added to your clinical review process.

Fluent in utilization review workflow

## Dramatically improve the productivity of your clinical review team with this easy-to-use, yet powerful, claim review transactional workflow tool.

![Fluent Dash](https://fluent.dental/hubfs/Fluent_October_2024/Images/CRMS-2_0-Fluent-dash-UI-in-monitor-500web.png)

### Secure and compliant

The Claim Review Management System is Fluent’s HIPAA-compliant, web-based system that digitizes and streamlines the claim review process from end-to-end. The CRMS helps your clinical review team be more accurate, productive and efficient.

### The benefits of deploying CRMS in your utilization review program:

- Images and attachments are loaded, stored, and accessible to your review team.
- Review Images right in the system: image access for your team is alongside related claims data — everything your clinicians need all in one place.
- Audit trail and notes capability supports comment capture by your team.
- Supports dental consultant use and feedback on artificial intelligence image review (requires subscription to our [ProntoAI™](https://fluent.dental/product-payer-prontoai?hsLang=en) solution).

### With CRMS, you can enjoy:

- Intuitive, time-saving user interface that unlocks added efficiency from this transactional workflow platform.
- Secure, HIPAA-compliant data management and workflow platform stores, tracks and reports the status of every claim under review.
- Best-in-class customer service and support to guide your organization to maintaining a successful utilization review program.

## Key Features of the Claim Review Management System

### Create Information Request Letters and other supporting activities

### Check Claim Status, including Turn Around Time (TAT) monitoring

### View plan rules

### CDT Code list for easy reference by reviewer

### Extensive reporting for QA monitoring, including easy-to-use dashboard

### Client query tool

## The Claim Review Management System is the result of over 25 years of dental claim review experience.

As a turnkey productivity solution, the Claim Review Management System lets your clinicians spend time on clinical issues, not administrative issues.

Fluent’s highly acclaimed, web-based system gives your dental consultants all the digital tools necessary to complete a claim review, including access to images, policy information, compliance with state laws and patient history.

It’s the same tool our own [Professional Claim Review](https://fluent.dental/product-payer-pcr?hsLang=en) service consultants use to manage their claim review workload!

![Full-service delegated credentialing](https://fluent.dental/hubfs/Fluent_October_2024/Images/Fluent-web-hero-image-p-500.png)

LEARN MORE

## Contact Us

See how CRMS can help your team maximize utilization review effectiveness and enhance your ROI. Ask us about our Claim Review Management System.